Welcome to Jan Douglas Design!
Below you will find answers to questions you may have regarding payment methods, shipping options, refund policy, cancellation policy, and special orders. If you have any questions, please feel free to contact us by phone or email.
You are very important to me and I want to make sure you are happy with your pattern instructions and/or order! Every effort is made to send your order accurately and quickly. Most orders will be processed and mailed within 1-3 business days unless I am traveling. If we make a mistake, please contact us immediately so that we can fix the problem! My email is firstname.lastname@example.org or you may call me Monday - Friday between 9:00 a.m. and 5:00 p.m. Eastern Time at 484-332-1675. If I am with a customer, your call may go to voice mail and I will return your call as soon as convenient.
Methods of Payment:
My merchant account is through Paypal. If you do not have a Paypal account, when you reach the Paypal screen, simply click on the link below the Paypal logo to reach a screen where you may enter a credit card. Another option is to call me with your order and provide a credit card over the phone. I accept Visa, Mastercard, American Express and Discover credit cards.
My shipping fees for packages containing fabric are based on the US Postal Services flat rate boxes or priority mail envelopes which are the most cost effective for the majority of the country.
Lightweight items such as patterns will be shipped First Class mail with the US Postal Services for $2.00 within the US - excess postage will be refunded.
I ship internationally to Australia, New Zealand, Canada and Europe. My shopping cart is set up through Paypal, so the international shipping rates will be charged to your account and an actual refund made after the actual cost of shipping is determined, with a small handling fee.
Returns are not accepted on copyrighted items, such as patterns, books or kits. There are no exceptions. If you're unhappy with your fabric order for any reason, you may return it for a refund. The fabrics must be unused, unwashed and in the same condition as when we sent them to you. There can be no odors such as cigarette smoke, stains, pet hairs, or anything else that would make it unsaleable.
Please contact us first for a return authorization. No refunds will be authorized after 30 days from date of purchase. Shipping and insurance costs will not be refunded. There is a 25% restocking fee.
Once orders are placed online, they cannot be cancelled.
My wholesale catalog is for pattern orders for shops only who have a sales tax resale certificate. Patterns must be ordered in quantities of 6 minimum per item. Please click on the wholesale link and provide the appropriate info in order to receive the login and passcode information.
Patterns may also be purchased wholesale from the following distributors: Checkers, E. E. Schenk.
All patterns available on this website are copyrighted. If it is suspected you are planning to violate copyright, we reserve the right to deny the sale.